got a question?

  1. What ingredients do you use in your sunscreen? All of our sunscreens contain mineral-based physical active ingredients Zinc Oxide and Titanium Dioxide. Also: Our SPF 50 Lotion and our SPF 50 Spray use a combination of both mineral/physical and chemical active sunscreen ingredients. Our SPF 50 Lotion active ingredients are Zinc Oxide, Titanium Dioxide and Octisalate. Our SPF 50 Spray ingredients are Zinc Oxide, Octisalate and Octocrylene. We use these combinations to ensure our sunscreens are effective and apply easily. All of our sunscreen products are formulated to meet our high ingredient standards and the standards of the FDA sunscreen Over-the-Counter Drug Monograph and we take great care to formulate all of our products so that you can use them with confidence on your little ones.

  2. Are the ingredients in your sunscreens safe? The FDA regulates all sunscreens, including ours, to make sure they meet safety and effectiveness standards. We have chosen the active sunscreen ingredients in our products because the FDA believes, based on the available science, that they are safe and effective.

  3. Does your hand sanitizer prevent COVID-19? No. Our hand sanitizer is not alcohol-based, so it is not recommended by the Centers for Disease Control to be used to counter SARS-CoV-2, the virus that can cause COVID-19. While our sanitizer is formulated to kill 99.9 percent of common germs, SARS-CoV-2 has just arisen and is certainly no “common” germ. We have not tested our sanitizer against it, and we do not currently have plans to. Beyond that, we’ll let the experts at the World Health Organization and Centers for Disease Control explain the best way to avoid infection.

  4. When will your hand sanitizer be back in stock? We’re working hard to make as much as we can to meet the skyrocketing demand for hand hygiene products. Thank you for your patience as we do our best to get bottles back on shelves and online. We’re so grateful to have you as part of the Babyganics family.

  5. Can I use your hand sanitizing products on my baby? The short answer is, yes. Still, hand sanitizers work best when they’re used by the people around your irresistible baby. That’s how you reduce the spread of germs, and that’s what we recommend. Remember, our hand sanitizer is not recommended to counter COVID-19.

  6. Do you use alcohol in your hand sanitizer?
    No, Babyganics hand sanitizers are alcohol-free. Instead, we use the key active ingredient benzalkonium chloride at 0.1%. We design our products with babies’ delicate skin in mind. Alcohol alone may be drying to skin, so we avoid using it as an active ingredient. Plus, benzalkonium chloride won’t stain clothing, because honestly, what more can those little outfits possibly endure? And like we mentioned above, our hand sanitizer is not recommended to counter COVID-19.

  7. Can I use your products for my entire family? You don’t have to be a baby to enjoy the benefits of our products. They are especially great for anyone with sensitive skin – like a baby’s. And hey, why not share?

  8. What makes Babyganics different? We are first, and always, driven by the standards by which we measure everything we make—from baby lotion to laundry detergent, dish soap to diapers and more. We make sure all our products (and each and every ingredient that goes into them) are the kind of products a parent would want to use on or around babies so that babies can do what babies do best–crawl, splash, explore and discover the world around them. All of our products are rigorously tested so when you bring it home to your family, you know it will work just as promised. Does the product rinse? Clean? Protect? Moisturize??…Will it last? Resist contamination? Is it affordably priced? And can I use it with confidence around babies? That’s how we make sure that every Babyganics product lives up to our strict standards.

  9. Are Babyganics skincare products non-irritating? Absolutely. Our personal care products are tested by independent clinical laboratories to make sure they are non-sensitizing and non-irritating. We err on the side of caution and avoid using ingredients like parabens, phthalates and synthetic fragrance that could potentially cause an allergic reaction for those with developing, sensitive skin (your babies!).

  10. Are your ingredients and formulas certified organic? All of our products are formulated to meet our standards. We utilize plant-derived, and certified organic ingredients (on our product labels, certified organic ingredients are highlighted with an asterisk (*), in accordance with COPA standards), as well as carefully chosen synthetics or preservatives needed to create the most gentle, most effective formulas we can. Unless specifically indicated on the label, our household and personal care products themselves are not certified organic. They always live up to our highest standards, which we ensure all the way through our process, from our formulation development to our rigorous testing. We’d love for you to check out the product pages, glossary of terms, and our standards for more in-depth ingredient and formulation information. If you still have questions about why we use certain ingredients, where they come from, or what each one is intended to do, please ask us! You can contact us using this customer service page, or feel free to pick up the phone and give us a call. We love talking about our products, and we want our customers to be as happy and confident about the choices they’ve made as we are.

  11. Do you use preservatives? Yes. And here’s why: water-based skincare and cleaning products without preservatives can get contaminated and breed harmful bacteria and microorganisms. That’s why we thoughtfully select safe and well researched preservative systems to ensure you always experience the best of our products.

  12. Can I clean my child’s toys with Babyganics cleaning products? Heck yes! They are made with exactly that kind of baby usage in mind! Try our Toy & Highchair Cleaner. We say clean those toys instead of buying new ones!

  13. Are your diaper creams and ointments safe to use with cloth diapers? Heck yes! They are made with exactly that kind of baby usage in mind! Try our Toy & Highchair Cleaner. We say clean those toys instead of buying new ones!

  14. What materials do you use to make your diapers? Get ready for a detailed answer, because we couldn’t be prouder of our diapers! Of course, they’re friendly to your baby’s sensitive skin, but we are also considerate of the planet and your wallet! Our super absorbent core blend is made with renewable, plant-based material that reduces the amount of synthetic SAP gel needed. Our diapers use totally chlorine free (TCF) untreated fluff pulp. We use a super soft, non-woven polypropylene for the top sheet, back sheet, stretchy side wings and cuff for your baby’s total comfort. Then we use a polyolefin for soft and stretchy tabs and closure for a secure hold. Oh, and non-latex elastic leg closure for a comfy, leak-reducing fit. But wait, here’s the best part: our diapers are made with NeoNourish® − our own blend of tomato, sunflower, cranberry, black cumin and raspberry seed oils. We incorporate NeoNourish® 5-seed oil blend into the diaper core to help support your baby’s skin health.